“Why would a client choose an ongoing support contract instead of a simple pay-as-you-go option?” It’s a question we’re often asked and here’s why…
It’s easier to budget when you know the costs for the year ahead. Like most IT companies, our support contract includes all labour, travel and call-out fees. Compare this with an unexpected bill for a hard drive failure, where the cost of the actual physical disk is minor compared to the labour charge for installation and data restoration.
Priority and speed of response
Any client who has an support contract immediately takes priority over PAYG clients, so where speed of response is an issue, having support could prove the way to go.
The most important advantage, for most of our clients, is that we can be proactive in managing our client’s IT. Our online software monitors their systems, reporting and alerting us about issues such as viruses, potential hard drive failures, windows updates, system performance and many other issues that could cause an interruption to the smooth running of a client’s computers and business, ensuring they seldom cause a problem in the first place.