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“Why would a client choose an ongoing support contract instead of a simple pay-as-you-go option?” It’s a question we’re often asked and here’s why…

 

Budgeting

It’s easier to budget when you know the costs for the year ahead. Like most IT companies, our support contract includes all labour, travel and call-out fees. Compare this with an unexpected bill for a hard drive failure, where the cost of the actual physical disk is minor compared to the labour charge for installation and data rereplacement ssdstoration.

 

Priority and speed of response

Any client who has an support contract immediately takes priority over PAYG clients, so where speed of response is an issue, having support could prove the way to go.

 

Pro-activity

The most important advantage, for most of our clients, is that we can be proactive in managing our client’s IT. Our online software monitors their systems, reporting and alerting us about issues such as viruses, potential hard drive failures, windows updates, system performance and many other issues that could cause an interruption to the smooth running of a client’s computers and business, ensuring they seldom cause a problem in the first place.

STOP STRESSING AND CALL THE EXPERTS

Witham Main Office – 01376 653115
Unit 3 Little Braxted Hall
Little Braxted
Witham
Essex
CM8 3EU

Chelmsford Office – 01245 807484
43 Rushleydale
Springfield
Chelmsford
CM1 6JX

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