Our full-service contract is priced per Desktop, Workstation, or Laptop, and covers the following:
- Unlimited remote, onsite & off-site support
- Call-out charges waived
- Monitored anti-virus software
- Online backup for laptops and workstations*
- Patch management
- Priority over our PAYG clients
- Monitoring of all machines on our portal
The real benefit of this level of support is that we are proactive in our efforts to ensure that your machines run smoothly and without any downtime. Naturally, 100% uptime cannot be guaranteed, but it is in our best interests to ensure that our engineers do not have to visit the site to fix problems, so all machines are monitored on our portal, and most issues are resolved without the client even being aware of a problem.
In addition to the above charges, where a server is not present or covered by a support contract, we charge an Environment Charge, to cover the additional support requirements of Routers, switches, NAS devices, printer and scanner connectivity issues, and the like. Our environment charge is based on the number of routers, Firewalls, Printers, NAS devices, Managed Switches, or Wi-Fi Controllers. Not all devices need to be covered, therefore we would be happy to discuss your individual requirements.
Advantages
- Take priority over Pay As You Go, Retained and Remote Only contract clients
- Allows greater amount of budgeting
- Price includes anti-virus software, payable monthly, and therefore clients spread the cost of this purchase
- Remote support software allows us to be able to remotely support your computers (assuming an internet connection)
- Includes all call-out and on-site hourly charges
- Provides proactive and preventative maintenance of client’s computers
*Only includes user files, does not include system or program files.
Our remote-only contract is priced per Desktop, Workstation, or Laptop, and covers the following:
- Unlimited remote support
- Monitored anti-virus software
- Online backup for laptops and workstations*
- Patch management
- Priority over our PAYG clients
- Monitoring of all machines on our portal
In addition to the above charges, where a server is not present or covered by a support contract, we charge an Environment Charge, to cover the additional support requirements of routers, switches, NAS devices, printer and scanner connectivity issues, and the like. Our environment charge is based on the number of routers, Firewalls, Printers, NAS devices, Managed Switches or Wi-Fi Controllers. Not all devices need to be covered, therefore we would be happy to discuss your individual requirements.
Advantages
- Take priority over Pay As You Go and Retained contract clients
- Allows slightly greater amount of budgeting
- Price includes anti-virus software, payable monthly, and therefore clients spread the cost of this purchase
- Remote support software allows us to be able to remotely support your computers (assuming an internet connection)
- 10% reduction in call-out and on-site hourly charges
Disadvantages
- Unable to budget for on-site labour and call-charges
- Do not take priority over full support contract clients, and therefore during busy periods, you would be second in the queue.
*Only includes user files, does not include system or program files.
Our Microsoft 365 contract covers the provision and support for Microsoft 365 products, including the setting up and removing of email addresses, setting up group emails and aliases, and support on accessing emails through Microsoft Outlook.
This is an extremely economical way of supporting clients where the main issues that they have related to their Microsoft Cloud Products and desktop apps, such as Outlook, SharePoint, OneDrive, etc.
Many clients are happy to take advantage of our standard pay-as-you-go rates, based on location.
Please feel free to contact us to obtain our charges for cacall-outsnd labour.
Subsequently, we’re able to offer prepayment plans, where blocks of hours of labour are purchased in advance, at a discount, as follows:
10 hours in advance – 10% discount
25 hours in advance – 15% discount
50 hours in advance – 20% discount
Advantages
- Often perceived as cheaper, although most of our long-term clients tend to switch to ongoing support contracts after a period of time to allow budgeting, and so that there is no reluctance to call regarding less important issues
Disadvantages
- More difficult to budget
- Do not take priority over support contract clients, and therefore during busy periods, you would be lower in the queue.
If you would like more information regarding the packages, please reach out through the form below.
Our full-service contract is priced per Desktop, Workstation, or Laptop, and covers the following:
- Unlimited remote, onsite & off-site support
- Call-out charges waived
- Monitored anti-virus software
- Online backup for laptops and workstations*
- Patch management
- Priority over our PAYG clients
- Monitoring of all machines on our portal
The real benefit of this level of support is that we are proactive in our efforts to ensure that your machines run smoothly and without any downtime. Naturally, 100% uptime cannot be guaranteed, but it is in our best interests to ensure that our engineers do not have to visit the site to fix problems, so all machines are monitored on our portal, and most issues are resolved without the client even being aware of a problem.
In addition to the above charges, where a server is not present or covered by a support contract, we charge an Environment Charge, to cover the additional support requirements of Routers, switches, NAS devices, printer and scanner connectivity issues, and the like. Our environment charge is based on the number of routers, Firewalls, Printers, NAS devices, Managed Switches, or Wi-Fi Controllers. Not all devices need to be covered, therefore we would be happy to discuss your individual requirements.
Advantages
- Take priority over Pay As You Go, Retained and Remote Only contract clients
- Allows greater amount of budgeting
- Price includes anti-virus software, payable monthly, and therefore clients spread the cost of this purchase
- Remote support software allows us to be able to remotely support your computers (assuming an internet connection)
- Includes all call-out and on-site hourly charges
- Provides proactive and preventative maintenance of client’s computers
*Only includes user files, does not include system or program files.
Our remote-only contract is priced per Desktop, Workstation, or Laptop, and covers the following:
- Unlimited remote support
- Monitored anti-virus software
- Online backup for laptops and workstations*
- Patch management
- Priority over our PAYG clients
- Monitoring of all machines on our portal
In addition to the above charges, where a server is not present or covered by a support contract, we charge an Environment Charge, to cover the additional support requirements of routers, switches, NAS devices, printer and scanner connectivity issues, and the like. Our environment charge is based on the number of routers, Firewalls, Printers, NAS devices, Managed Switches or Wi-Fi Controllers. Not all devices need to be covered, therefore we would be happy to discuss your individual requirements.
Advantages
- Take priority over Pay As You Go and Retained contract clients
- Allows slightly greater amount of budgeting
- Price includes anti-virus software, payable monthly, and therefore clients spread the cost of this purchase
- Remote support software allows us to be able to remotely support your computers (assuming an internet connection)
- 10% reduction in call-out and on-site hourly charges
Disadvantages
- Unable to budget for on-site labour and call-charges
- Do not take priority over full support contract clients, and therefore during busy periods, you would be second in the queue.
*Only includes user files, does not include system or program files.
Our Microsoft 365 contract covers the provision and support for Microsoft 365 products, including the setting up and removing of email addresses, setting up group emails and aliases, and support on accessing emails through Microsoft Outlook.
This is an extremely economical way of supporting clients where the main issues that they have related to their Microsoft Cloud Products and desktop apps, such as Outlook, SharePoint, OneDrive, etc.
Many clients are happy to take advantage of our standard pay-as-you-go rates, based on location.
Please feel free to contact us to obtain our charges for cacall-outsnd labour.
Subsequently, we’re able to offer prepayment plans, where blocks of hours of labour are purchased in advance, at a discount, as follows:
10 hours in advance – 10% discount
25 hours in advance – 15% discount
50 hours in advance – 20% discount
Advantages
- Often perceived as cheaper, although most of our long-term clients tend to switch to ongoing support contracts after a period of time to allow budgeting, and so that there is no reluctance to call regarding less important issues
Disadvantages
- More difficult to budget
- Do not take priority over support contract clients, and therefore during busy periods, you would be lower in the queue.
