Stick to what you’re good at

I have many many conversations with potential clients, and networking contacts, as to how they deal with their IT support, and there are a number that respond with comments such as ‘we look after it ourselves’.   It’s a fairly common response, and one we completely...

Help us to help you

The last that you want is to receive support that only solves half the problem because the issue submitted was not fully detailed, this just causes a host of extra problems neither party are going to appreciate.   1. Explain the Issue Whenever you submit or call in a...

My computer’s not working

When something goes wrong with your IT a feeling of dread takes over. Today’s business world grinds to a halt when the computing system doesn’t work. The problem is that when things stop working it’s often too late to rescue the situation.   If the hard drive is...

Stick to what you’re good at!

When you start a business it’s usually because you have a skill or passion that you want to share with others.  Then, in the cold light of day, you realise you have to have a whole host of other skills too.   You have to be an accountant, a recruiter, a boss, a...

PAYG v. managed support contract

Why would a client choose an managed support contract (with the ongoing financial commitment) instead of a simple pay-as-you-go (PAYG) option? It’s a question we’re often asked and here’s why:   Budgeting It’s easier to budget when you know the costs for the year...

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