Stick to what you’re good at

Share this: I have many many conversations with potential clients, and networking contacts, as to how they deal with their IT support, and there are a number that respond with comments such as ‘we look after it ourselves’.   It’s a fairly common response, and one we...

Help us to help you

Share this:The last that you want is to receive support that only solves half the problem because the issue submitted was not fully detailed, this just causes a host of extra problems neither party are going to appreciate.   1. Explain the Issue Whenever you submit or...

My computer’s not working

Share this: When something goes wrong with your IT a feeling of dread takes over. Today’s business world grinds to a halt when the computing system doesn’t work. The problem is that when things stop working it’s often too late to rescue the situation.   If the hard...

Stick to what you’re good at!

Share this: When you start a business it’s usually because you have a skill or passion that you want to share with others.  Then, in the cold light of day, you realise you have to have a whole host of other skills too.   You have to be an accountant, a recruiter, a...

PAYG v. managed support contract

Share this:Why would a client choose an managed support contract (with the ongoing financial commitment) instead of a simple pay-as-you-go (PAYG) option? It’s a question we’re often asked and here’s why:   Budgeting It’s easier to budget when you know the costs for...

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