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Call us now for help or advice: 01376 653115
Helping Businesses and Homes in Essex and Suffolk
contact@it-positive.co.uk


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pc & laptop support - Tower & laptopPC & Laptop Support

PC & LAPTOP SUPPORT – BUSINESS PACKAGE

Reactive Break Fix for PC’s and Laptops

This PC & laptop support package is available via monthly payment, and is designed to take away any issues with your PC or laptop. It covers you for unlimited labour costs for hardware and software issues, both for remote and onsite fixes restoring harmony in the workplace. This package includes remote monitoring of your system which will alert us of many common problems which we can then resolve for you. This support package includes fixing problems like:

  • Internet Access
  • Email Issues
  • Application Not Responding
  • No Screen Output
  • No Sound
  • Mouse / Keyboard Failure
  • Slow Running
  • Lost Document
  • Wont Start-up / Blue Screen
  • Disk Space Issues
  • Hardware Failure
  • Anti Spyware / Malware / Virus outbreak

What is not covered:

  • Cost of hardware and software
  • Set up & migration to a new PC/Laptop
  • Broadband, network, printer, external hard drive or any peripheral devices
  • Proactive maintenance

PC & LAPTOP SUPPORT – BUSINESS PRO PACKAGE

Proactive Maintenance and Reactive Break Fix for PC’s and Laptops

This package includes all the benefits of the Business Package plus monthly proactive checks to keep your PC or laptop running properly and smoothly
including

  • Backup Checks
  • Anti Spyware / Malware / Virus checks
  • Software and OS Updates
  • Health Check and Monitoring