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Author Archives: Grace Atwill

How many passwords can you remember?

I was wondering how many times a day we have to enter a password? Curiosity got the better of me so I started counting and gave up when I passed 40 before lunch! It’s a constant struggle; not just remembering the ones we have, but finding new ones that fit the relevant criteria required, such […]

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8 nasty shocks you don’t need!

In any society there are a few ‘bad eggs’ and the world wide web is no different. There are some people who dedicate themselves to stealing information and others that just take delight in causing other people problems – sometimes for no apparent reason! Whether you run a company with dozens of workstations or just […]

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Does your technology improve productivity?

This is the first of a pair of articles that will give you some tips and ideas about how technology should be working for you to get better outcomes. Technology was developed as a ‘time-saver’, which should lead to increased productivity, but instead it seems that all that has happened is that there is a […]

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PAYG v. managed support contract

Why would a client choose an ongoing support contract (with the ongoing financial commitment) instead of a simple pay-as-you-go option? It’s a question we’re often asked and here’s why: Budgeting It’s easier to budget when you know the costs for the year ahead. Like most IT companies, our support contract includes all labour, travel and […]

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System down!

Computer failure has headlined in the media recently.  Quite apart from the British Airways debacle (and the lame excuse – that any IT specialist will tell you is far from what you’d expect from a company of this size) – there have also been several cybercrime attacks that have caused considerable difficulties to employees, customers […]

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When should I replace my computer

We’re often asked “How long should my computer last” or “Is it worth upgrading or replacing my computer”.  There is no definitive answer to the question – and like so many cases in the technology arena ‘it depends …’. The most common reason for questions like these is because a computer is showing poor performance. […]

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CRMs – Streamline your customer relationships

My first Customer Relationship Management (CRM) system was a box of 6 x 4 index cards, one for each client, and I recorded every phone call, visit, or letter sent to or from my customers. It worked well, but was labour intensive to say the least! Now it’s a different story, with an impressive array […]

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Are you in control of your data?

For most companies, the most important asset that you have is your data. However, members of staff need access to your data in order for them to do their job. Some employees may invest their entire career with your company, but some people only stay for a short period of time and every time someone […]

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